VISA GLOBETROTTER II - CONTACTLESS FAQs 
Tap and pay with Steward Bank Globetrotter contactless prepaid cards. Now you can pay without entering your PIN code at POS terminals that accept contactless payments.
What are contactless payments?
Contactless payments is a new technology that allows you to simply tap your card to pay. It is a secure, contactless chip technology designed to help you spend less time at the cash register and give you the freedom to do the things that matter most to you. It is a fast and convenient way to pay for everyday purchases.
Is there a limit for a contactless transaction amount?
Payments through the contactless mode are allowed as per limits in the table below. For any transaction amount more than US$20.00, you will be required to input your Prepaid Card PIN. These limits apply to all cards and setting up of individual limit is not possible.
Description | Value | Volume |
Per transaction | $20.00 | 1 |
Per day | $100.00 | 5 |
Per month | $400.00 | 20 |
Can I use my contactless Card at other merchants who are not enabled for contactless payments?
Yes, for the merchants not enabled for contactless payment acceptance, you can use this card for a normal dip or swipe transactions.
Could I be debited twice if I have more than one contactless card?
No, as contactless readers will only communicate with one card at a time. If the shop’s reader finds more than one contactless card in your wallet or purse, you will be asked to select one card to pay.
Could I unknowingly make a purchase if I walk past the reader?
No. Your card must be waved within 4cm of the card reader for more than half a second and the retailer must have first entered the amount for you to approve. Terminals can only process one payment transaction at a time, therefore reducing transaction errors.
Is there any difference in the process for ATM and Internet transactions for this contactless Card?
For ATM transactions you need to enter the PIN and for Internet transaction you need to enter your 3D secure PIN and OTP.
What should be done in case of a lost or stolen Contactless Prepaid Card? What will happen if a transaction is done using a lost card?
In the case of a lost card lost, block your card immediately either through the Steward Mobile App or Customer Portal, Branch or through our cardcentre helpdesk (263 772 191 191). If you observe any fraudulent transactions on your prepaid card report to Steward Bank immediately.
What are the benefits of a Contactless Card:
- Speed, convenience, and Security.
- Ideal for places like fast-food joints, petrol stations, movie theatre & for low-ticket size transactions as it requires no dipping, swiping, entering PIN or fumbling for cash. You are ready to go in just a few seconds!
- Enhanced Security and less risk of card loss and fraud through counterfeit/skimming.
- A contactless card has its own, unique, built-in, secret key, which is used to generate a unique code for every contactless transaction, thus making it more secure.
- No need to carry cash/coins for small ticket everyday purchases.
- Easy tracking of expenses.
What are the charges and limits?
The charges and limits remain the same as with other transactions types.
Charges/Fees:
service | VISA PREPAID fees/charge (US$) |
Balance Enquiry | $0.50 |
Purchase (POS & Online) | 1.75% of transaction value with minimum $2.00 |
ATM/Cash Advance | 3% minimum $3.50 |
Loading fee | $1.00 |
Card to Card transfer | 2% of transaction value with minimum $2.00 |
Cash out fee | 2% of transaction value with minimum $2.00 |
insufficient funds/decline fee | $0.50 |
Card Issuance/Replacement fee | $10.00 |
Limits:
Description | Limit value |
Daily ATM withdrawal limit | US$ 2,000.00 |
Daily POS/Online purchase limit | US$ 5,000.00 |
Daily Aggregate limit | US$ 5,000.00 |
Monthly Aggregate limit | US$ 10,000.00 |
Yearly Aggregate limit | US$ 100,000.00 |
What do I do when I have issues with my card?
Email: cardcentre@stewardbank.co.zw Call : 263 772 191 191