Steward Bank

VISA Globetrotter

What is a VISA Card?

This is a pre-paid United States Dollars States-denominated card for both Steward Bank and non-Steward Bank customers. The VISA card is reloadable and gives customers the convenience of funding the card for both local and international spend.  This card has no strings attached and one does not need to be a Steward Bank account holder in order to qualify for the card.

 Who qualifies to get a VISA Card?

• Travellers Individual and Corporate travellers require secure and safe methods of transacting rather than carrying cash.
• Students studying in-country and abroad require a medium of receiving money from parents in Zimbabwe.
• Small-scale traders purchase merchandise beyond our borders.
• Social media marketers for search engine optimization and increased visibility via platforms such as Facebook or Google Ads.

Why should I apply for this card (benefits)?

• It works internationally where VISA cards are accepted.
• Ability to perform online transactions with the card.
• Withdraw cash from over 2.3 million ATMs in over 200 countries.  Affordable transactional fees compared to available options.
• Spending flexibility as is it is prepaid.
• are Funds available instantly after reloading.
• 3D secure for enhanced security.
• VISA Direct enabled – receive funds directly into your card from any other international VISA card!
• Enabled to receive and make PayPal payments. Manage your card via the VISA Mobile app to view balance, statement, transfer funds, and block/unblock your card.

What do I need to apply for the VISA Card?

The following are the VISA Card Application requirements:

• Copy of National Identity Card / Passport / Driver`s License/ (Student Identification for Student VISA Card)
• Proof of residence
• 2 passport photos
• Completion of Visa Prepaid Card application form
• The card issuance fee US$10, (inclusive of US$6 card issuance and US$4 initial deposit)
• Students who present valid student IDs, get the card at half the price - US$5 (Inclusive of US$1 card issuance and US$4 initial deposit)

How and where do I apply for the Card?

The Steward Bank VISA prepaid card is sold through Steward Bank branches and selected Steward Bank agents. All you need to do is visit any Steward Bank branch, complete a Steward Bank Prepaid VISA Card application form, and submit the form together with your ID & US$10.

Once this is done, you can collect your card from the Customer Service Officer within the branch. It only gets better, alternatively, order your card in the comfort of your home or office. Simply contact the cards team on WhatsApp number, (+263784448393) and book for card delivery within 48hrs.

How do I fund my Steward Bank VISA Prepaid card?

The card can be funded through Steward Bank Branches, Selected agents, and Steward Bank FCA account. You can also receive funds from a transfer from another Steward Bank VISA card, through VISA direct from any international VISA card and PayPal as well.,

What are the features of the Steward Bank VISA Prepaid card?

• 3D secure
• No waiting period, instantly issued
• No monthly service fees
• Prefunded using foreign currency only
• 3-year expiry period
• Accepted on more than 2.3 million Visa-branded ATMs and POS machines in 200 countries worldwide
• Non-personalized, thus, it does not have a cardholder name displayed on the face of the card
• Performs POS/Online and ATM transactions with a limit of US$10,000 per month
• SMS alerts for card reloads and transactions. 

What charges should I Expect when I use the Steward Bank VISA Prepaid Card?

The following are the service charges:

Can I request a statement on my VISA account?

Download the Steward Visa mobile app on the Apple store and Playstore and download your statement free of charge. Alternatively, write to cardcentre@stewardbank.co.zw, and quote the last 8 digits of your card number in the subject line.  

What do I do if I lose my card?

If you lose your Steward Bank VISA Prepaid Card, immediately log onto the mobile app and block your card, in addition, get in touch with our customer service personnel using the details listed below.  This will enable the Bank to confirm your card has been successfully blocked to protect your funds.  A replacement can be requested at the branch, agent, or home delivery service at a cost of US$10 (inclusive of card). 

Who do I contact if I need assistance with my card?

Should you need assistance with the Steward Bank VISA Prepaid Card please contact our customer service personnel on any of the following channels:

Toll Free: 0808 8888
WhatsApp: 0772 191 191
Facebook | Twitter | Skype
Email: customerservice@stewardbank.co.zw

Visa Direct